Refund Policy

Last updated: 20 July 2026.

No-data refunds

If a VIN returns no meaningful data — for example a pre-1981 vehicle or an unsupported market — we automatically refund that report to your account balance for reuse.

Digital consumer rights

By instantly unlocking a report you consent to immediate performance of a digital service and waive the 14-day cooling-off period under the Consumer Contracts Regulations 2013 for that specific report.

Bundles

Unused reports from a bundle are refundable pro-rata within 14 days of purchase if no reports have been consumed.

How to request a refund

Email billing@verifyvin.co.uk with your Polar order ID (from your receipt). We reply within one business day and process approved refunds to the original payment method within 5–10 business days via Polar.

Chargebacks

Please contact us before raising a chargeback — most issues are resolved same-day. Polar acts as Merchant of Record for disputes.